The Sports Librarian

Librarian reflects on move for…

Monday, 30. August 2010

Librarian reflects on move form Vietnam to America.
http://librarianchat.com/forum/index.php?topic=1712.0

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Twitter permanently suspending accounts without warning

Friday, 27. August 2010

We have(had) a Twitter account for our website, librarianchat.com(twitter.com/librarianchat)
We have worked to build up our following of fellow librarians and bibliophiles for close to a year now. We have over 7,000 followers.
No one ever complained to us about the content of my Tweets, which were all focused on libraries and reading(e-books, etc.)
Two days ago I log in to view our Twitter page and, blam, it’s been suspended.
We contact them and they claim that we were blocked by people and reported as spam.
We never spam. We only report news stories as I mentioned earlier.
No one ever complained directly to me. All they have to do is not follow us to not receive our Tweets anyways, so I am not sure where the problem was.

This seems like bad customer service to me.
The customer service agent I spoke with has a Twitter and he Tweets about the Dexter board game and what he ate at McDonald’s.
You tell me who is using Twitter in a more useful way.

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